Future Opportunities – Students @ Deloitte

Job Description

Deloitte East Africa

Deloitte East Africa provides seamless cross-border services to multinationals, large national enterprises, small and medium sized enterprises and the public sector, across four (4) countries of the region: Kenya, Uganda, Ethiopia and Tanzania.
A career in Deloitte offers you the opportunity to give back to your community, make a positive impact on the environment and participate in a range of “diversity and inclusion” initiatives. You will get the support, coaching, and training it takes to advance your career in the Ugandan market . Leverage your talent by applying for this exciting opportunity.

As an Associate, you will be a valuable resource in one of our departments in Uganda, focusing on the following:

  • Assist in planning work on assigned segments of any of the following functions: audit, financial advisory, enterprise risk services, tax services, consulting and internal client services;
  • Execute detailed function procedures, including reviewing transactions, documents, records, reports and procedures and conducting relevant tests which are sufficient in scope to support professional opinions as to the fair representation of client interests;
  • Assist in the collation of data, preparation of reports and analytical reviews, as necessary;
  • Prepare work papers which record and summarise function procedures performed and ensure that working papers are filed per approved firm guidelines;
  • Assist in developing recommendations for corrective action/improvement;
  • Ensure assigned work is completed within agreed time frame and carried out per approved methodologies and standards and within agreed budgets;
  • Keep the manager updated on any issues arising from the assignment;
  • Assist with administration tasks such as filing and updating of client files; and
  • Leverage knowledge and contribute to proper knowledge management within the function.
As the ideal team player, you should posses the following attributes:
  • Have at least an Upper Second class honours degree;
  • Have at least 17 points at ‘A’ Level;
  • Have a 1st Grade in ‘O’ Level (with credit 3 in English and Mathematics) or equivalent;
  • Demonstrate strong communication, numerical and analytical skills;
  • Be willing to work under supervision and learn new skills quickly; and
  • Be result oriented and able to meet tight deadlines.
Note that:
  • Prior work experience is not a requirement; and
  • The candidate should be below 25 years old.

To the successful candidate, the firm will offer a highly energised team environment composed of individuals who are committed to working as one, producing results and enjoying it.

Deloitte in Uganda is part of Deloitte East Africa, the DTTL member firm in Kenya. Our commitment to offering the very best in audit and assurance, financial advisory, consulting and taxation services is reflected in the staff we employ. Over 40 professional staff resident in Uganda (90% of whom are Ugandans) and over 400 professional staff in our 4 East Africa Region offices led by 16 partners provide our clients with the high calibre and consistency of service demanded by our international firm; service you can depend on to match the highest international standards.
Requisition code: EAU-64397-RS

R&D: Software Engineer – New Media @ Harmonic

Job description:


q University degree in an engineering/computer-related discipline

q Good command of English (written and spoken) and spoken Chinese

q Good design and programming concept

q Solid Object Oriented programming skills

q Knowledge in the following areas is desirable:

o IP network switching and routing protocols (L2 switching and Layer 3 routing)

o Internet protocols such as FTP, HTTP, XML, SOAP

o Policy and algorithms

o System programming

o MPEG2, H.264, MP4, 3gpp Codec

o Video streaming over Internet


q Automate testing for Harmonic On-Demand Products

q 3rd party software integration

q Design and implement software for a variety of server-based products

q Responsible for analyzing, confirming, and revising user requirements

q Undertake application development, evaluation implementation options, and perform system sizing

and program design

Required Job Skills:


Years of Direct Experience Required:

0 Year experience

Areas of Direct Experience:

Knowledge in the following areas is desirable:

o IP network switching and routing protocols (L2 switching and Layer 3 routing)

o Internet protocols such as FTP, HTTP, XML, SOAP

o Policy and algorithms

o System programming

o MPEG2, H.264, MP4, 3gpp Codec

o Video streaming over Internet

Educational Requirements:

University degree in an engineering/computer-related discipline

To apply, click HERE

Finance Officer -Customer Development @ Unilever

The job is based in Kampala and suitable for candidates eligible to work in Uganda.
Main Purpose of the Job
To ensure CD finance transactional aspects are executed in full and on time both for Sales ledger and Debtors ledger.
Key Responsibilities
  • Review Sales and Debtors ledger
  • Lead the Operational control and audit aspects of the CD Finance
  • Maintain accurate overviews of all Customers Trade Terms and ensure that customer finance transactions teams have appropriate accruals for all off-invoice terms
  • Support the CD team during the annual customer TTS negotiations, providing financial support and guidance ensuring that AP commitments are met.
  • Ensure month end operations/closure is carried out smoothly and be the lead for CD finance in ensuring the end month tasks are delivered on time.
  • Implement/Execute the CD finance lead projects i.e. Credit note automation, USD Invoicing.
  • Supervise and develop WL 1 staff reporting to him/her and ensure their work is delivered on time and in full.
  • Takes responsibility of own development
  • Suspends, pending closure, customer accounts in the event of non-payment.
  • Authorises re-opening of accounts hitherto closed for payment issues.
  • Charges interests on all overdue accounts and ensures collection of both principal amount and interest before customer account is re-opened for trade.
  • Intercepts some customer orders to protect credit extensions, e.g. where a defaulting customer attempts to buy on cash before settling account debt.
  • Initiates legal hand-over of defaulting customers.
  • Freezes upward credit limit reviews for habitually defaulting customers.
  • Sets the time, in line with the month-end time-table, for system closure (SAP).
  • Respond to audit issues and implement corrective measures on actions highlighted in all audit reports.
  • Advise other Leadership team members on company finance issues to improve on company financial decisions.
  • Ensure OCA is done and issues arising are remediated
Key Skills and Qualifications
  • University Degree in Accounting or related field from a reputable institution
  • Minimum of 3-4 years’ experience in accounting job is required
  • Management/Financial Accounting experience in an FMCG business.
  • Experience in a multinational company will be ideal.
  • Strong knowledge and practical experience in the application of Microsoft Excel, PowerPoint and Word tools.
  • Good knowledge/hands on of an ERP system- SAP.
  • Accounting graduate & Chartered Accountant.

To apply, click HERE

Branch Manager @ Barclays

Job Description

Role Profile

Job Title

Branch Manager

Business Area/Division


Job/Work Level (from Taleo)


Department / Function

Level 1


Corporate Title/Job Grade



Level 2

Reports into (job title)

Regional Manager



About Barclays

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation

Barclays moves, lends, invests and protects money for customers and clients worldwide. With over 300 years of history and expertise in banking, we operate in over 50 countries and employ over 140,000 people.

For further information about Barclays, please visit our website http://www.barclays.com

Overall Role Purpose

Key Accountabilities & approximate time split (&)

To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigour excellence in branches with up to 25 staff members or branches with single customer categories.

Resources Under Control

For MD/D roles all mandatory fields to be completed (see guidance notes)

Direct reports

Indirect reports

Resources (e.g. budget control, size of operations under control)

Decision Authorities – key decision rights that enable the role holder to act with legitimacy and credibility

Authority level and limits (what does the role holder have authority to decide on)

Knowledge and Competence

Technical Experience and Capability

People Management – 30>


  • Build and develop a high performing team through embedding performance development and coaching. Ensure that team members receive coaching and feedback in order to develop to achieve their maximum potential.
  • Manage the End-to-End PD process
  • Recommend reward allocations for all branch staff, including bonus and pay increases.
  • Determine and manage Training Needs Analysis and Succession plans for all direct reports.
  • Responsible for hiring team members based on short-lists of candidates compiled by HR.
  • Responsible for conducting exit interviews for all employee-initiated departures from the bank. Provide results of exit interviews to HR for review and analysis.
  • Manage staff attendance levels, including approval of leave. Compile monthly absence statistics (annual leave, sick leave, family responsibility leave, maternity leave, study leave etc), and submit to HR for record keeping.
  • Directly responsible for discipline – initiate misconduct or incapacity charges, follow Barclays discipline processes together with HR and an independent chairperson. Build the case files where required.
  • Motivate staff and ensure they are recognized through the Barclays Africa recognition schemes.
  • Create an empowering environment for branch staff, encouraging individual ownership and initiative.
  • Deliver powerful communications with branch colleagues to ensure they understand the vision and goals of the company and of your branch. This will include running team meetings, morning huddles, one to one meetings and written communications
  • Create and maintain a succession plan for the branch
  • Create an empowering environment for branch staff, encouraging individual ownership and initiative
  • Provide mentoring and development opportunities for members of the branch team.
  • Provide cover for Branch Managers at other outlets when required.
  • Provide honest, direct and constructive feedback to others.
  • Deputize for Regional Manager if required.
  • Share knowledge experience and best practice with team members and other branch manage.

Customer Service-25>


  • Accountable for the delivery of outstanding customer experience through service and sales within their branch
  • Regularly present in the banking hall speaking to customers and understanding their questions and needs
  • Monitor the customer satisfaction results of the branch collected through various methods (surveys, touchpads etc). Establish targets for improvement and action plans to ensure customer satisfaction is continually improving.
  • Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
  • Build relationships with key customers, clients and businesses within the branch locality
  • Understand fully the Barclays product on offer, and makes suggestions to product teams around changes and enhancements to products.
  • Implements new product sets with assistance from specialist product managers and ensures all staff are fully aware and knowledgeable about product features and benefits
  • Drive customer focused behaviour in the branch by role modelling great customer service
  • Ensure that merchandising materials are displayed in accordance with guidelines and is useful to customers
  • Review and provide feedback on SLA’s with internal service providers
  • Through effective banking hall management ensure that customers are directed to the most appropriate service delivery channel to meet their need e.g. cashiers, drop boxes ATM’s etc.
  • Manage remote and manual authorizations, by assigning responsibility for authorizers, and personally authorizing high-value transactions, to ensure efficient counter service.
  • Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers.
  • Interview all customers who want to close their accounts because of poor service or high tariffs to determine the root cause and to attempt to retain.

Risk, Governance and Regulatory


  • Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and Anti-Money Laundering measures.
  • Ensure that all staff in the branch adhere to all Barclays Information Security policies and procedures through regular communication to staff and spot checks.
  • Review results of snap checks and progress on action plans.
  • Conduct regular quality checks on all processes, focusing on transactions with high financial levels and operational risks of the process, including Branch Crisis Management, systems, reviewing control reports, etc.
  • Ensure that all Barclays Africa procedures are followed through regular communication to staff and spot checks.
  • Report all incidents within the branch in line with the bank’s incident reporting procedures
  • Systems administration (user maintenance) in conjunction with the Branch Operations Manager
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

Financial Management Control and Analysis

Budget accountability:

  • Accountable for achieving annual sales targets as cascaded from the Area Manager. Monitoring of progress towards achieving targets is done on a regular basis, at least monthly.
  • The Branch manager is also responsible for maintaining a healthy balance sheet in the branch i.e. ensuring the assets on the books of the branch are performing to expected standards, that low quality assets are kept to a minimum and that the earnings contribution of the branch is within acceptable levels.
  • Even though the branch manager may not be the cost centre owner directly, the incumbent is responsible for strict cost management in that branch i.e. reviewing all service provider quotations before the work can proceed. In addition, the branch manager is expected to conduct detailed analysis, on a monthly basis, of the following cost elements:
    • -Overtime approvals
    • -Equipment maintenance
    • -Stationary consumption/telephones etc.
    • -Sundry losses
    • -Staff costs
  • Active involvement and accountability for making purchase/ refund business decisions within set limits e.g. Sundry loss, Potential Loss Accounts (PLA), customer refunds. Can approve release of deceased funds within predetermined limit.


Community 5>

  • Be involved in local community events and networking opportunities (e.g. clubs, meetings, business associations)
  • Developing the external market and community profile needed to maximize the local marketing opportunity
  • Identify community initiatives to become involved in and support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
  • Link community initiatives to both business opportunities and colleague events
  • Promote community agenda within the branch to build pride within colleagues and customers

Key Success Measures / Key Performance Indicators

  • Experience and Qualifications
  • Competencies:
  • People Management
  • Coaching and training skills
  • Strong communication and Presentation
  • Business Management/Financial Management
  • Performance Management
  • Resource Management
  • Cultural and Change Management
  • Planning
  • PC Skills
  • Decision-making skills
  • Knowledge & Expertise:
  • Essential
  • In-depth knowledge of the full Barclays Retail product set, Local Business services and an overview of Corporate Business services, including Treasury.
  • An understanding of technical support systems e.g. Flexcube, Sybrin
  • Understanding of Barclays Retail strategy, operating structure and interface with other functions
  • Good understanding of Risk and Credit policies and procedures
  • Detailed understanding of people policies and procedures
  • Up to date knowledge of competitor and market activity in local area
  • Experience & Qualifications:
  • Graduate or relevant experience to compensate
  • At least 3 years Retail supervisory experience
  • Resource management
  • Brand and Leadership Development
  • Performance Management
  • Team building
  • D&G
  • Recruitment Skills
  • PD Team Leader
  • Sales management
  • Conflict Management
  • Time Management
  • Effective Coaching
  • Leading and Rewarding Performance
  • Presentation skills
  • Situational leadership
  • Manpower planning
  • Managing for Value (Financial Management)
  • Essential
  • First degree or diploma or relevant experience in a front-line banking sales/marketing/service environment
  • Preferred
  • Competitor product sales experience and Operational Awareness

To apply, Click HERE

Executive Director @ ACCESS


ACCESS is a community-based organization in Nakaseke, Uganda founded on the belief that everyone has a right to a healthy life. We also believe that empowering community members through health and education creates lasting change that is owned by the entire community. We are engaging local leaders and cultivating new leaders through our programs focused on:

  • Support for vulnerable primary school children and their families through income generating projects, and subsidized school fees
  • Educational opportunities in healthcare for young adults at The Health Training Institute
  • Agricultural training in our demonstration garden
  • Access to clinical and community based healthcare through our clinic and outreach programs
  • Community based research to generate new scientific approaches to health related challenges.


We pride ourselves on our culture of passion and dedication to our work. We accomplish our mission and vision through dedicated involvement from community volunteers and community health workers, the hard work of our staff, and US and Canada based partnerships.


For more information, please visit www.accessuganda.org



Reporting to the President ACCESS, the Executive Director (ED) will have overall strategic and operational responsibility for ACCESS staff, programs, expansion, and execution of its mission. S/he will possess in depth knowledge of field, core programs, operations, and business plans.


Leadership & Management:

  • Ensure ongoing local programmatic excellence, program evaluation, and consistent quality of finance and administration, fundraising, communications, and systems
  • Set timelines and resources needed to achieve the strategic goals
  • Serve as ex-officio of the two  committees of the Board of Directors, seek and build board involvement with strategic direction for both ongoing local operations as well as integration in the national health and education sectors
  • Lead, mentor, develop, and retain a high-performance senior management team at ACCESS


Fundraising & Communications:

  • Lead the development and execution of the annual budget, annual report, sustainable growth plan, and grant-based Expand revenue generating and fundraising activities to support existing program operations and strategic expansion
  • Maintain a database of local network and partnerships to develop and maintain and expand ACCESS programs and growth
  • Maintain and develop communication and collaboration with local, district and national government leaders to facilitate ACCESS programs and integration into the public health sector and higher education sector.


Planning & New Business:

  • Design ACCESS expansion in the health, research and academic sector and complete the strategic business planning for five-year and ten-year sustainability and growth
  • Build partnerships in new and existing markets, establishing relationships with the funders, and political and community leaders at each level of government
  • Be an external local and national presence that publishes and communicates program results with an emphasis on the successes of the local program as a model for regional and national replication



The ED will be thoroughly committed to ACCESS mission and culture. All candidates should have proven leadership, coaching, and relationship management experience. Concrete demonstrable experience and other qualifications include:

  • A Bachelor’s degree in Medicine, Nursing or Social Work
  • Masters in Health, education, business management, non-profit management or related field, with at least 5 years of senior management experience; track record of effectively leading and scaling a non-profit organization and staff; ability to point to specific examples of having developed and operationalized strategies that have taken an organization to the next stage of growth
  • A good track record of winning grants and generating income for running NGO/CBO programs in resource limited settings.
  • Unwavering commitment to quality programs and data-driven program evaluation
  • Strong marketing, public relations, and fundraising experience with the ability to engage a wide range of stakeholders and cultures
  • Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills
  • Ability to work effectively in collaboration with diverse groups of people across international borders


For more information please contact:

Estheloy Katali, +256 782348560 /+256772442700; kestherloy@gmail.com , CC to Erin Shaw, 509-499-8841 eshaw2011@gmail.com  // rkalyesubula@gmail.com  

Proposed starting date is 1st September 2016

Administrative Assistant


Makerere University Lung Institute (MLI), a new institute at the college of health sciences, whose mission is championing the prevention and control of lung diseases in Uganda and beyond invites applications from suitably qualified candidates for the following posts in its administration department.  Interested candidates should submit their applications, Curriculum Vitae, Certificates and Transcripts (3 copies each set) giving full details of applicants’ education, qualifications, work experience, present salary and names of three referees, plus their postal addresses to Office of the Human Resources Officer College of Health Sciences, Administration Block, and addressed to:


The Human Resources Officer

P.O. Box 7072



Closing Date: 8th March 2016 


Post:   Administrative Assistant                  (1)

Reports to: Director        


Main Purpose of the Job

To take charge of administrative function of the Institute and to provide the required logistical support.


Key Duties and Responsibilities

  1. Assist with all aspects of administrative management and logistics;
  2. Plan, Schedule and coordinate meetings, interviews, events, exhibitions and other similar activities;
  3. Create and maintain electronic and manual records Coordinate repairs and maintenance of office equipment and general cleanliness in the Administration Block;
  4. Provide secretariat services to the Institute Committee meetings;
  5. Prepare reports, disseminate information, dispatch minutes, memos and letters;
  6. Requisition, maintain and account for financial and other resources under his/her care;
  7. Supervise support staff and ensure harmonious working relationship amongst staff under his/her care;


Person specifications

Minimum academic qualifications

  • A Bachelor’s degree in Human Resource Management, SWASA, Public Administration, Organizational Psychology, Management Studies or any relevant course.
  • A Post-graduate qualification in Human Resource Management is an added advantage.

Minimum Experience and Exposure

1 years’ experience in logistics management and administration.

Key Skills

  • Report writing skills
  • Computer skills
  • Good attention to detail
  • Methodical and thorough approach to work
  • Organized
  • Good at juggling tasks and prioritizing
  • A great team player
  • A desire to show initiative


Terms of Employment:  Contract   and full time







The Monitoring and Evaluation Technical Support (METS) Program of Makerere University School of Public Health seeks to recruit two people for the position of Management Information Systems Technical Advisors. See Job Description below. Interested applicants should deliver hard copy applications to the address below, not later than 5.00pm February 10th 2016.


Office of the Dean

Makerere University School of Public Health

New Mulago Complex Road

P.O. Box 7072, Kampala.




Position Title         : Management Information Systems Technical Advisor

Reports To            : Management Information Systems Manager

Liaise With           : Coordinators, Deputy Program Manager, Program Manager, METS staff

Number of Posts: Two



The Monitoring and Evaluation Technical Support (METS) program is a five year CDC-funded collaboration between the Makerere University School of Public Health (MakSPH) and the University of California San Francisco (UCSF). The overall program purpose is to promote evidence-based decision-making for an AIDS free generation by supporting the alignment of the USG supported Monitoring Evaluation and Reporting systems with the national M&E framework resulting into a fully functional one M&E system.  In this regard, METS is seeking to recruit competent, self driven and hard working individuals to fill the position of MIS Technical Advisor to support and provide technical, program monitoring and evaluation.



The incumbent will serve as subject matter specialist for Strategic Information (SI) related tasks pertaining to HIV/AIDS activities.  Bringing his or her specialized technical knowledge and work experience in public health data management, surveillance, evaluation strategies and research methodology. s/he will be responsible for the collection and ensuring data quality assurance of HIV/AIDS related data.

The incumbent will focus on monitoring implementing partner reporting requirements, using PEPFAR data management systems such as Site Improvement through Monitoring Systems (SIMS), and Data for Accountability Transparency and Impact (DATIM) (online platform), and Expenditure Analysis (EA) as well as national systems (DHIS2). Furthermore, the incumbent will provide technical guidance to 1) Improve the capacity of all CDC supported implementing partners to be able to report reliably; 2) ensure all data reported to CDC is of high quality.

As a METS staff, the MIS Technical Advisor will work closely with all other METS team members in a coordinated, collaborative and cooperative manner to ensure realization of program objectives



In consultation and collaboration with the CDC Strategic Information team and implementing partners, the incumbent responds to all MIS related activities, such as developing strategies for improved data management Information Systems, data collection, cleaning, aggregation, analysis and dissemination especially for purposes of reporting on PEPFAR indicators to CDC Uganda, USG agencies and other national stakeholders


Project Implementation and Management


  1. a) Participates in the planning, designing, and implementing data quality processes aimed reviewing, and improving data.
  2. b) Works with CDC supported implementing partners to provide technical and program support to the collection, cleaning, aggregation, analysis and submission of the quarterly, Semi-annual (SAPR) and Annual reports (APR)
  3. c) Works with the various program teams to ensure activity work plans and monitoring plans are properly implemented and results documented.
  4. d) Participates in data collection and analysis, training of staff and CDC implementing partners in PEPFAR M&E protocols and tools and assists in the dissemination of information for timely utilization by OGAC, PEPFAR related USG agencies, implementing partners, and key stakeholders.
  5. e) Guides efforts to streamline and standardize CDC Implementing partner reporting efforts through dialogue on reporting processes and routine monitoring of the quality, accuracy, and consistency of reporting.


Data Management Systems

  1. a) Supports the CDC Strategic Information teams to build capacity and utilization of key Information Systems including SIMS, DATIM and the National DHIS2
  2. b) Utilizes appropriate data management systems to monitor indicators for HIV/AIDS prevention, treatment and care activities.
  3. c) Analyzes quarterly programmatic data entered by implementing partners into PEPFAR’s

Data for Accountability Transparency and Impact (DATIM) online platform.

  1. d) Provides assistance to the PEPFAR team in interpreting data on indicators, targets and results.
  2. e) Responds to requests from CDC Strategic Information teams, Implementing partners and national stakeholders for information and technical assistance on strategies for HIV/AIDS prevention, treatment and care activities.
  3. a) Responds to other program related duties as assigned by the Program Manager and/or the Deputy Program Manager.



Education: A Master’s degree in one of the following disciplines: Health Sciences; Social Sciences; Applied Mathematics, Information Science or a strongly related discipline is required.

Prior Work Experience: The incumbent should have at least five years of progressive and responsible experience in public health at the local, national, regional or international levels that entailed responsibility for public health project activities.  The incumbent should also have experience working with U.S. Government agencies, international development organizations on PEPFAR-funded projects.  Expertise in supporting health projects related to HIV or health systems strengthening would be an asset.

Required Knowledge and skills

  1. a) Strong knowledge of Health Information Systems, data quality assurance, analysis reporting and best practices in data dissemination and usage is required.
  2. b) High level of competency in managing data information and evaluations of large scale health or HIV/AIDS activities is required.
  3. c) Knowledge of public health programs, strategies, methods, processes and techniques used to plan, develop, implement and evaluate results of development projects is required.
  4. d) Knowledge of data management processes and tools, including web-based database systems is required.  Strong skills in project monitoring, interpretation and evaluation of data are required.
  5. e) Strong oral and written communications skills are required to develop and maintain effective, sustainable working relationships with implementing partners and both national and international working partners to prepare required reports.
  6. f) Strong computer literacy especially with Word and Excel software to create and edit charts, tables, graphs and presentations, in addition to the effective use of email and the Internet are required.
  7. g) Ability to use survey indicators, monitoring systems and evaluation designs.
  8. h) Ability to effectively gather, interpret, and report on data obtained from a variety of sources, including competent use of reliable and valid instruments.
  9. i) Ability to facilitate training workshops and present technical Strategic Information data in a clear and concise manner to audiences with varying degrees of knowledge/experience in the area of M&E.
  10. j) Ability to operate successfully in a team environment and to work independently.
  11. k) Excellent interpersonal skills.



The Vodafone Uganda Solutions- OPCO is responsible for offering technical support and solutions to the Commercial team 



Line Manager:

Head of Network Operations




Role Definition:

The Solutions Engineer will be responsible for the following activities:

  • Provide after sales technical support to the Commercial team.
  • Provide support to contractors during client equipment installations.
  • Support Corporate Sales with well documented and clear technical proposals as and when requirements come in.
  • Support Marketing during promotional deployments with efficient and awesome solutions that will galvanize the brand in the eye of the public.
  • Research on available, new and upcoming ISP solutions that will give Vodafone Uganda a competitive edge in the market.
  • Document and report on performance of different solutions offered to the clients, and the failure rates.
  • Building and maintaining effective relationships with all stakeholders in the Technology, Marketing, Sales and Financial departments.
  • Delivering proficient support to the customer services operation at all times.
  • Providing continuous support the Head of Network Operations
  • Providing advice and expertise to Vodafone Uganda technology teams in other countries, as required.
  • Driving the rapid resolution of Internet service anomalies and incidents for clients.
  • Supporting efforts to maintain good relations with Ugandan regulators, Mobile Network Operators and the PSTN.
  • Providing accurate reports to Management on system performance on a regular basis.
  • Other ad hoc tasks as and when assigned.




The person – essential requirements:

The successful candidate will have a University degree Telecommunications Engineering, or Electrical Engineering or an equivalent, and will possess the following attributes:

  • A minimum of 1 years’ experience in an ISP or Telecommunications company.
  • Strong knowledge in IP services, router and switch deployment and configurations for various models such as DLINKs, juniper EX2200.
  • Experience in setting up email based services and good knowledge of associated protocols such as SMTP, POP3, IMAP etc.
  • Experience is deploying WiFi solutions with the ability to back it up with accurate capacity dimensioning.
  • Good working knowledge of backhauling techniques that are cost effective depending on the scenario faced with.
  • Good working knowledge of GSM, UMTS, WIFI and WiMAX technologies
  • Good working knowledge of LTE
  • Good understanding of fibre networks, systems, and interfaces
  • Results oriented with a strong work ethic and excellent people oriented skills.
  • Excellent analytical and problem-solving skills.
  • Strong understanding of network monitoring concepts and associated management tools.
  • Proven ability to assess faults, prioritize and respond accordingly.
  • Capable of multi-tasking, time management and prioritization of workload in time-challenged environments.
  • Working as a team player with all Vodafone Uganda personnel.
  • Good written and oral English language skills.
  • Excellent communication and interpersonal skills with proven high influencing skills.
  • Analytical, problem solving mind-set with attention to detail.
  • Strong customer service orientation.
  • Innovative self-starter.
  • Proven strong ethics and personal integrity.


Other desirable requirements:

  • Experience in implementing IP networks in cellular environment is highly desirable
  • Familiarity with LTE architecture, network elements, interfaces and protocols
  • Fast learner, flexible, hardworking and dynamic.
  • Ability to work as an active team player with all Vodafone Uganda personnel.