SALES SUPPORT ENGINEER @ Vodafone

Purpose:  

The Vodafone Uganda Solutions- OPCO is responsible for offering technical support and solutions to the Commercial team 

Company/Location:

Kampala

Line Manager:

Head of Network Operations

 

Salary:

UGX (TBA)

Role Definition:

The Solutions Engineer will be responsible for the following activities:

  • Provide after sales technical support to the Commercial team.
  • Provide support to contractors during client equipment installations.
  • Support Corporate Sales with well documented and clear technical proposals as and when requirements come in.
  • Support Marketing during promotional deployments with efficient and awesome solutions that will galvanize the brand in the eye of the public.
  • Research on available, new and upcoming ISP solutions that will give Vodafone Uganda a competitive edge in the market.
  • Document and report on performance of different solutions offered to the clients, and the failure rates.
  • Building and maintaining effective relationships with all stakeholders in the Technology, Marketing, Sales and Financial departments.
  • Delivering proficient support to the customer services operation at all times.
  • Providing continuous support the Head of Network Operations
  • Providing advice and expertise to Vodafone Uganda technology teams in other countries, as required.
  • Driving the rapid resolution of Internet service anomalies and incidents for clients.
  • Supporting efforts to maintain good relations with Ugandan regulators, Mobile Network Operators and the PSTN.
  • Providing accurate reports to Management on system performance on a regular basis.
  • Other ad hoc tasks as and when assigned.

 

 

 

The person – essential requirements:

The successful candidate will have a University degree Telecommunications Engineering, or Electrical Engineering or an equivalent, and will possess the following attributes:

  • A minimum of 1 years’ experience in an ISP or Telecommunications company.
  • Strong knowledge in IP services, router and switch deployment and configurations for various models such as DLINKs, juniper EX2200.
  • Experience in setting up email based services and good knowledge of associated protocols such as SMTP, POP3, IMAP etc.
  • Experience is deploying WiFi solutions with the ability to back it up with accurate capacity dimensioning.
  • Good working knowledge of backhauling techniques that are cost effective depending on the scenario faced with.
  • Good working knowledge of GSM, UMTS, WIFI and WiMAX technologies
  • Good working knowledge of LTE
  • Good understanding of fibre networks, systems, and interfaces
  • Results oriented with a strong work ethic and excellent people oriented skills.
  • Excellent analytical and problem-solving skills.
  • Strong understanding of network monitoring concepts and associated management tools.
  • Proven ability to assess faults, prioritize and respond accordingly.
  • Capable of multi-tasking, time management and prioritization of workload in time-challenged environments.
  • Working as a team player with all Vodafone Uganda personnel.
  • Good written and oral English language skills.
  • Excellent communication and interpersonal skills with proven high influencing skills.
  • Analytical, problem solving mind-set with attention to detail.
  • Strong customer service orientation.
  • Innovative self-starter.
  • Proven strong ethics and personal integrity.

 

Other desirable requirements:

  • Experience in implementing IP networks in cellular environment is highly desirable
  • Familiarity with LTE architecture, network elements, interfaces and protocols
  • Fast learner, flexible, hardworking and dynamic.
  • Ability to work as an active team player with all Vodafone Uganda personnel.
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