Hardware Technician Computers/Hardware | Kampala

JOB SUMMARY: 

The Hardware Technician will be responsible for maintaining and monitoring the customer’s environment by supporting existing hardware. This position requires a high degree of customer service and problem solving skills.

PRIMARY RESPONSIBILITIES: 

The Hardware Technician will be responsible for maintenance of hardware.

Duties will include, but not limited to the following:

  • Perform preventative maintenance on hardware with maintenance agreements
  • Troubleshoot & repair all hardware incidents in the agreed time as stipulated in maintenance agreement or on a time-and-material basis where applicable
  • Recommend solutions or replacement hardware if hardware is non-repairable
  • Complete incidents assigned to them daily
  • Identify all parts needed to resolve open incidents and submit to Finance Department for ordering
  • Review installation packets to ensure all hardware and software components are included to ensure a complete and professional installation
  • Training of installing the hardware & software
  • Fill out and complete the Weekly Support Report and complete weekly Timesheets
  • Manage spares/consumable inventory items
  • Make customer courtesy calls
  • Help generate additional revenue through suggestion of contracts, renewal of contracts and consumable items/supplies
  • Generate sales leads with existing customers for hardware equipment and/or software. 


QUALIFICATIONS AND EXPERIENCE
 

  • Bachelor’s Degree in Computer Science or other relevant Degree.
  • 3 + years Hardware Maintenance/Customer Service experience.
  • Demonstrated judgment in decision making and ability to judge when issues should be escalated.
  • Demonstrated ability to communicate and interact with IT teams and various technical experts.
  • Demonstrated ability to effectively communicate with customers at all levels
  • Working knowledge of network and hardware technology and ability to understand details of technical issues required
  • Able to be flexible for on-call work, after hours and weekends, as required by business and customer situations
  • Knowledge of Soldering, Printed Circuit Boards and Component Replacement
  • Hardware Driver Installation
  • Conversant with Imaging software
  • Experience with Flat Bed and Multi-Feed scanners
  • TWAIN, and use of various API
  • Networking and Operating System Installation and Maintenance
  • Server 2003/2008 experience can be an added advantage
  • Hardware experience, particularly on transports the devices used to capture cheques, would be a major advantage
  • Knowledge on application programming & database would be an advantage but not a requirement, particularly SQL, VB6 and C#

DESIRED SKILLS AND ATTRIBUTES 

  • Excellent problem solving capabilities
  • Knowledge of Microsoft Office Suite
  • Strong technical foundation
  • IT Literate
  • Willingness to learn
  • Excellent attendance record and timekeeping
  • Ability to take definitive action and prioritise
  • Strong interpersonal skills, self-motivation, initiative
  • Team player who is willing to deliver on organisation wide objectives
  • Trust and respect for team members
  • Understanding user and customer needs
  • Good communicator and self-organising

ADDITIONAL REQUIREMENTS: 

  • Must hold a valid Passport
  • Clean Credit and Criminal record
  • Must be willing to travel Regionally and/or Internationally.

KINDLY INCLUDE YOUR CURRENT AND EXPECTED REMUNERATION IN YOUR RESUME.

BE ADVISED, THIS JOB IS OPEN TO UGANDAN NATIONALS ONLY

To apply, click HERE

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