Hardware Technician Computers/Hardware | Kampala

JOB SUMMARY: 

The Hardware Technician will be responsible for maintaining and monitoring the customer’s environment by supporting existing hardware. This position requires a high degree of customer service and problem solving skills.

PRIMARY RESPONSIBILITIES: 

The Hardware Technician will be responsible for maintenance of hardware.

Duties will include, but not limited to the following:

  • Perform preventative maintenance on hardware with maintenance agreements
  • Troubleshoot & repair all hardware incidents in the agreed time as stipulated in maintenance agreement or on a time-and-material basis where applicable
  • Recommend solutions or replacement hardware if hardware is non-repairable
  • Complete incidents assigned to them daily
  • Identify all parts needed to resolve open incidents and submit to Finance Department for ordering
  • Review installation packets to ensure all hardware and software components are included to ensure a complete and professional installation
  • Training of installing the hardware & software
  • Fill out and complete the Weekly Support Report and complete weekly Timesheets
  • Manage spares/consumable inventory items
  • Make customer courtesy calls
  • Help generate additional revenue through suggestion of contracts, renewal of contracts and consumable items/supplies
  • Generate sales leads with existing customers for hardware equipment and/or software. 


QUALIFICATIONS AND EXPERIENCE
 

  • Bachelor’s Degree in Computer Science or other relevant Degree.
  • 3 + years Hardware Maintenance/Customer Service experience.
  • Demonstrated judgment in decision making and ability to judge when issues should be escalated.
  • Demonstrated ability to communicate and interact with IT teams and various technical experts.
  • Demonstrated ability to effectively communicate with customers at all levels
  • Working knowledge of network and hardware technology and ability to understand details of technical issues required
  • Able to be flexible for on-call work, after hours and weekends, as required by business and customer situations
  • Knowledge of Soldering, Printed Circuit Boards and Component Replacement
  • Hardware Driver Installation
  • Conversant with Imaging software
  • Experience with Flat Bed and Multi-Feed scanners
  • TWAIN, and use of various API
  • Networking and Operating System Installation and Maintenance
  • Server 2003/2008 experience can be an added advantage
  • Hardware experience, particularly on transports the devices used to capture cheques, would be a major advantage
  • Knowledge on application programming & database would be an advantage but not a requirement, particularly SQL, VB6 and C#

DESIRED SKILLS AND ATTRIBUTES 

  • Excellent problem solving capabilities
  • Knowledge of Microsoft Office Suite
  • Strong technical foundation
  • IT Literate
  • Willingness to learn
  • Excellent attendance record and timekeeping
  • Ability to take definitive action and prioritise
  • Strong interpersonal skills, self-motivation, initiative
  • Team player who is willing to deliver on organisation wide objectives
  • Trust and respect for team members
  • Understanding user and customer needs
  • Good communicator and self-organising

ADDITIONAL REQUIREMENTS: 

  • Must hold a valid Passport
  • Clean Credit and Criminal record
  • Must be willing to travel Regionally and/or Internationally.

KINDLY INCLUDE YOUR CURRENT AND EXPECTED REMUNERATION IN YOUR RESUME.

BE ADVISED, THIS JOB IS OPEN TO UGANDAN NATIONALS ONLY

To apply, click HERE

Chief Investment Officer (Microfinance / SME) – Kampala, Uganda

Job Description

Chief Investment Officer (Microfinance / SME) – Kampala, Uganda

Introduction:
The firm is a leading specialized investment group for small and medium enterprises, and needs to attract a person of high calibre for the Chief Investment Officer position.

Responsibilities:
The following are the key responsibilities for this position:

  • Consistently lead transactions in the firm from identification, negotiations, closing, monitoring investments and finally exit thereof. (The incumbent takes final responsibility for the transaction even though assisted by other staff members)
  • Represent the company and its clients as presented to Investment Committee on boards of portfolio companies
  • Implement corporate governance disciplines in investee companies
  • Initiate investments in chosen areas of investment preference
  • Substantial contact and networking base
  • Management of resources both internally and externally
  • Fulfil a sales and marketing function
  • Development of junior associates
  • Participate fully in the governance of the firm
  • To assist, guide and participate in the due diligence process as well as deal structuring
  • To manage and add value to the investment portfolio

Requirements:

  • Appropriate experience, typically 5-8 years, in an established corporate finance and investment management, merchant banking, private equity environment
  • Tertiary qualification BCom qualification
  • Familiarity with unique disciplines of identifying, negotiating, closing and monitoring transactions
  • Good general knowledge of key investment sectors
  • Good working knowledge of key commercial statutes and regulations (Tax, Companies Act)

To apply, click HERE

Tax Justice Advisor for ActionAid Uganda

Job description

ActionAid Uganda (AAU) seeks an experienced Tax Justice Advisor, who is able to provide efficient capacity development to both national staff at the ActionAid office and its partner organisations. An overall objective of the placement is to provide technical advisory support on tax justice, policy analysis, research, campaigns and advocacy so as to hold government and corporate accountable in the implementation of tax policies. Specifically, the Advisor will support the tax power campaign focusing on improving transparency and accountability in the way government generate taxes, allocate and effectively utilize them.

ActionAid Uganda (AAU) is a Non-Governmental Organization affiliated to ActionAid International. AAU works directly with people living in poverty and their organizations by mobilizing, strengthening and connecting them to other solidarity platforms; and campaigning with them to challenge the structural causes of poverty and injustice. Currently AAU supports 72 Partners and has offices in 10 locations across the country.

Reports to: Head of Programs, ActionAid Uganda

Location: ActionAid Uganda Head office Kampala, Uganda

Role Definition:

The TJ Advisor will be working with key ActionAid Uganda staff and Uganda Tax Justice Network members (UTJN) in executing a Tax Justice campaign. The effort of the Advisor will be directed towards implementing a campaign plan, strategy and developing tactics for ensuring that a) campaign plan is understood and updated; b) actual campaign and advocacy work is undertaken; c) capacity is developed among staff and partners in tax issues; d) support in building and strengthening, nurturing, coaching and mentoring key individuals e) act as a communication conduit between ActionAid and other partners implementing Tax power campaign globally.

Key result areas

  • Train members of the Uganda Tax Justice Network (UTJN), traders unions, AAU staff, partners and Activista in basic tax justice concepts and skills, with focus on what can be achieved at the level where these actors are operating
  • Support Members of the UTJN, trade unions and LRPs to develop and implement tax campaign strategies for mobilization, evidence generation and effective engagement with local governments
  • Guide members of the Uganda Tax Justice Network, traders and teachers union in mapping, undertaking analysis of tax policy gaps in Uganda and ensuring that that engage duty bearers
  • Provide technical support to tax justice key stakeholder in developing, implementing a well-coordinated advocacy against tax avoidance and bad tax incentives at national and regional level
  • Provide capacity building to ActionAid Uganda staff and partners in data generation and analysis of tax policies for use on progressive taxation, advocacy and campaigning particularly in the context of Uganda
  • Based on research results, support and facilitate training, coaching and mentoring of key stakeholders at local national and international levels to enhance their capacity to handle taxation issues.
  • Support ActionAid Uganda in facilitating regional and international shared learnings on progressive taxation through seminars conducted over the internet and Skype meetings

Required qualifications:

  • The Advisor should possess a relevant master’s degree with 6 – 8 years of post-graduate work experience particularly related to tax justice, accountability, transparency and good governance
  • At least 3 years work experience should be from working in Sub-Sahara, preferably on accountability, advocacy and campaigns issues
  • Candidates must have experience with working on tax and governance capacity building within CSO
  • Experience in using campaign planning methodologies to produce a viable campaign plan and strategy is essential
  • Policy analysis skills and advocacy development are essential
  • Experience working with and building networks and alliance are a must
  • Must have advanced people skills in facilitating/training teams in the use of campaign planning tools and methodologies
  • Demonstrated knowledge of the socio, political and economic situation in East and Southern regions is vital

Contract start:

Contract start is subject to approval of work and residence permit, which can be a lengthy process. Therefore, the expected start date is January 1st, 2016. The assignment is for 24 months, with the possibility for renewal.

More information:

A comprehensive job description is available for download at: www.actionaid.org. The job description includes thorough information about the job content, basic salary, and background for the placement. All interested candidates are recommended to go through the detailed job description before applying. For more information on the People4Change program, please visit the ActionAid Denmark website: www.ms.dk For information on ActionAid Uganda, please visit:www.actionaid.org/Uganda

The Tax Justice Advisor is placed through ActionAid Denmark’s People4Change program; a people-to-people programme providing development support to ActionAid Country Programs and there partner organisations. As People4Change is a cross-national program, aiming at building tolerance, respect and expertise across cultures and borders, this position is not available for permanent residents of Uganda. If you are a permanent resident of Uganda and find this job interesting, you are encouraged to apply for similar Advisor placements in other countries; and these are regularly advertised at: www.actionaid.org

For practical questions related the advertised position, please contact:

ActionAid Uganda Head of Programmes and Policy, Harriet Gimbo: Harriet.Gimbo@actionaid.org

ActionAid Head of Human Resources and Organizational Development, Christine Aboke:Christine.Aboke@actionaid.org

How to apply

Application procedure and deadline:

Forward a letter of motivation and an updated CV by email to advisor1@ms.dk with a subject line Ref: Uganda – Tax Justice Advisor.

Deadline for application submission is: 5th of October, 2015

Due to the large number of applications received for these positions, it is not possible to provide feedback to all applications. Therefore, only shortlisted candidates will be notified at each stage of the recruitment process. If you have not received any reply to your application by October 15th, then should consider yourself unsuccessful for this position.

Front Office Manager Hilton

Job Description

A Front Office Manager with Hilton Hotels and Resorts manages the Front Office Team to ensure that Team Members are prepared and well-informed to deliver an exceptional guest experience from check-in through to check-out.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow’s savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels Resorts. Because it’s with Hilton Hotels Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure Regular Guests and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty program
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Set departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current and up to date knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor and maintain staffing levels to meet business demands
  • Conduct monthly communication meetings and produce minutes
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Front Office team
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary

What are we looking for?

Front Office Managers serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Previous supervisory and/or management experience in Front Office within the hotel/leisure/retail sector
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Experience of managing and developing people
  • Previous experience of managing a department and Profit Loss account
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems
  • A degree or diploma in Hotel Management or equivalent

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Hotels Resorts — the global leader of hospitality.

More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend®, Brand of the Year – Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry

To Apply, please click the following link: http://hilton.contacthr.com/43084885

BARCLAYS Prestige Banker Tankhill

Overall Role Purpose

Key Accountabilities & approximate time split (&)

To deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all Barclays Africa Retail products & services.

Resources Under Control

For MD/D roles all mandatory fields to be completed (see guidance notes)

Direct reports

Indirect reports

Resources (e.g. budget control, size of operations under control)

Decision Authorities – key decision rights that enable the role holder to act with legitimacy and credibility

Authority level and limits (what does the role holder have authority to decide on)

Knowledge and Competence

Market Knowledge and innovation

Provision of Customer Service-15>

Outputs:

  • Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Prestige Branch Manager.
  • Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
  • Direct customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
  • Advise customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time.
  • Advise customers as soon as new loans are approved and encourage draw-downs on the new loans.
  • When the branch is busy walk the queues- resolve quick inquires and direct customers to the correct counters.
  • Restocks merchandising materials (pamphlets, forms) in the Prestige Branch and advise the Branch Manager if supplies are running low.

Strategy and Business Planning

Technical Experience and Capability

Sales to Retail Banking Customers – 50>

Output:

  • Participate in specific product campaigns by ensuring that the products are explained to customers.
  • Agree, meet and exceed targets for specific sales campaigns.
  • Maintain own sales performance statistics for management information usage.
  • Own and manage personal product & channel sales targets to contribute towards the outlet sales objectives.
  • Refer to the appropriate area of delivery for specialist product help or advice (e.g. Schemes or Home Loans) when uncertain about the product delivery or application process. Respond directly to the customer.
  • Build effective relationships with branch staff to ensure that non-sales staff refer customers to the Personal Banker when they identify a particular product or service need.
  • In integrated branches, build effective relationships with Customer Advisors to ensure that they refer standard customers who become eligible for Prestige products and services.
  • Complete account opening documentation together with customers and submit to the Branch Manager for review before submitting to operations for processing.
  • When selling loans to Retail prestige customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer, verbally or in writing as the customer requires. Report such denials to the Branch Manager on a daily basis.
  • Call customers when their accounts have been opened, generate welcome pack letters and send to customers.

Branch Support-10>

Output:

  • Together with the Branch Manager/BOM, open and close Cashier tills at the beginning and end of each day.
  • Authorise cashier transactions above their teller limits when called upon.
  • Act as cash custodian for the Branch. This involves checking cashier cash levels throughout the day, restocking cashiers or repatriating excess funds, and reordering cash from the external provider based on daily limits as set out.
  • Perform any other duties as assigned.

Provision of Customer Service-15>

Output:

  • Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Prestige Branch Manager.
  • Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
  • Direct customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
  • Advise customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time.
  • Advise customers as soon as new loans are approved and encourage draw-downs on the new loans.
  • When the branch is busy walk the queues- resolve quick inquires and direct customers to the correct counters.
  • Restocks merchandising materials (pamphlets, forms) in the Prestige Branch and advise the Branch Manager if supplies are running low.

Risk, Governance and Regulatory

Operational Rigour and Compliance with KYC Requirements-20>

Outputs:

  • Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Personal Bankers are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
  • Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
  • Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Branch Manager.
  • Comply with all general Barclays operational risk & rigour requirements e.g. KYC and anti-money laundering regulations.
  • On occasion, assist the Branch Manager to open and close cashier tills at the beginning and end of each day.
  • Conduct snap checks as allocated by the Branch Manager.

“Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

Financial Management Control and Analysis

Leadership and Management

Key Success Measures / Key Performance Indicators

Experience and Qualifications

Competencies:

  • Excellent planning & organization skills
  • Very strong communication skills, both verbal and written
  • Questioning skills
  • Good PC skills
  • Good numeracy & analytical skills
  • Networking
  • Good selling/influencing skills
  • Presentation skills
  • Listening skills

Knowledge & Expertise:

Essential

  • Knowledge of the Bank’s products, services and policies including standard tariffs.
  • A good understanding of overall Retail goals & objectives, including the branch’s objectives growth of sales, cost control and income contribution
  • A thorough understanding of the sales process
  • A working knowledge of the procedure manuals
  • A good working knowledge and understanding of relevant legislation e.g. KYC, Anti-Money laundering, banking code, service standards, health & safety standards etc
  • A thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements

Preferred

  • Some knowledge of competitor products and services offered to high net-worth customers.

Experience & Qualifications:

Essential

  • First degree or diploma or relevant experience in a front-line banking sales/marketing/service environment

Preferred

  • Competitor product sales experience

Development Information / Career Path

Key Learning and Development Features

Potential Next Career Development Steps

Role Profile Content Agreement (for Locally Regulated Approved roles only)

The role holder will be a Locally Regulated Approved Person and will be registered with the Local Regulating body in control function 29 – significant management function. The role holder must both initially and ongoing meet the ‘fit & proper’ criteria and standards necessary to be Local Regulator Approved.

To apply click HERE

21/09/2015

Reference code if applicable

Assistant Administrator (Re-Advertised)

Makerere University School of Public Health (MakSPH) invites qualified applicants to fill the vacant positions in the Administration under the office of the Dean MakSPH

Job Title:        Assistant Administrator

 

Reports to:     MakSPH Administrator

 Duties and Responsibilities

  • Ordering and maintaining of office stationery and cleaning materials;
  • Supervision of all support staff under the Administrative pool, including drivers, custodian and the receptionist;
  • Supervision of the outsourced services offered to the School of Security and Cleaning for all the MakSPH’s campuses of Kololo,Kasangati and Mulago;
  • Filling and managing all administrative correspondences and making sure they are kept in safe custody;
  • Managing the entire fleet of all MakSPH vehicles and the drivers;
  • Monitoring the timely and prompt payments for water and power bills for all the MakSPH campuses of Mulago, Kololo and Kasangati.
  • Requisitioning and following up on payments for service providers and suppliers
  • Any other duties that maybe assigned from time to time

 

Person specifications

       Minimum academic qualifications

  • A Bachelor’s degree in Human Resource Management, Social Sciences, SWASA, Public Administration or any other relevant courses from a recognized University.

Minimum Experience and Exposure

2 years experience in administration work

        Required skills

  • Computer skills
  • Good attention to details
  • Good time Keeper
  • Ability to work Under pressure
  • Good writing and communication skills
  • Good Interpersonal skills
  • Be organised ,resourceful with good planning and problem-solving abilities
  • A-team player, flexible, and quick thinking
  • A desire to show initiative

Applications should be addressed to:

The Dean Makerere University School of Public Health P.O.Box 7072 Kampala. Hand delivery: Room 215, 2nd floor MakSPH Building New Mulago Hospital Complex, not later than 28th September  2015. Applicants May also visit the School website (www.musph.ac.ug) 

 

Job Advertisement for Research Assistants (40 Positions)

The ResilientAfrica Network (RAN)  seeks to hire suitable candidates for the positions of Research Assistants who will be field based in the 4 districts of Hoima, Bududa, Amuria and Lamwo.

The successful candidates will be reporting to the Field Team Supervisors.

Key Responsibilities
• To participate in household data collection activities
• Properly sample households and enroll study participants as per study protocol
• Administer informed consent, conduct and complete interviews in accordance with the study protocol, and answer questions that the respondents may ask before or during the course of data collection
• Provide Team Leader/supervisor with updates from the day including households visited, interviews completed, and any other important information about assigned households.
• Be responsible for data collection and data management processes including validation to ensure quality data collection quality of data elements/data editing
• Any other duties assigned by the data collection team leaders

Education Qualifications
• Bachelor’s degree in Humanities, public health, statistics and any other related discipline
Experience, skills and other requirements
• Prior experience in quantitative data collection methods
• Proficiency  (both spoken and written) in English and at least one of the following languages (Ateso (basic Karamojong), Luo, Swahili, Runyoro/Runyakitara, Lumasaba)
• Excellent communication, organizational and interpersonal skills
• Ability to spend an extended period of time in rural areas and away from home
• Ability to work under stringent deadlines and independently with minimal supervision

How to apply: Interested persons should send their applications with a typed cover letter, indicating the preferred district to work in during this survey; current CV, 2 reference letters from past employers, copies of academic certificates addressed to: The Director Eastern Africa RILab, Makerere University School of Public Health-ResilientAfrica Network, Plot 30 Upper Terrace, Kololo P.O Box 7072, Kampala, Uganda. OR email to info@ranlab.org , not later than Wednesday, 9th September 2015. Only short listed candidates will be contacted and field data collection is expected to commence in the month of September.